Connect personal Telegram accounts to FlowTracker for direct lead communication. Auto-assign chats to agents, track every conversation in the CRM, and manage high-volume messaging without bot limitations.
Use personal Telegram accounts for authentic lead communication - all synced to the CRM with full attribution.
Connect real Telegram accounts for authentic 1:1 communication. Leads interact with a real person, not a bot - building trust and rapport.
Route incoming Telegram chats to available agents based on language, geo, or campaign source. Round-robin, capacity-based, or manual assignment.
Every Telegram message appears in the lead's CRM timeline alongside calls, emails, and conversion events for a complete communication history.
Pre-built reply templates for common scenarios: welcome messages, deposit guides, platform instructions, and re-engagement sequences.
Track response times, message volume, conversation duration, and conversion rates per agent. Identify top performers and optimize routing.
Get notified when high-value leads message, when SLAs are at risk, or when conversation sentiment drops. Never miss a conversion opportunity.
Link your Telegram account to FlowTracker through secure authentication. Each agent connects their own number for personalized communication.
Configure how leads get distributed: round-robin, geo-based, language-based, or capacity-driven. Set working hours and overflow rules.
All messages sync to the CRM in real-time. Agents reply from FlowTracker or their phone - messages sync both ways automatically.
Personal accounts enable authentic 1:1 communication. Leads interact with a real person, which builds trust - especially important in financial services. No bot limitations on message types or formats.
Yes, connect as many accounts as you have agents. Each appears as a separate agent with its own assignment queue and performance metrics.
No. FlowTracker only syncs conversations with leads in your CRM. Personal conversations remain completely private and are never imported.
The personal integration focuses on 1:1 DM conversations. For group management and broadcast features, see our Telegram Bot integration.
Unread messages queue in FlowTracker. You can set auto-reassignment rules for leads waiting longer than a specified time.
Connect your team's Telegram accounts and manage lead conversations at scale - all synced to the CRM.